CX/Digital Maturity Self-Assessment

Thank you for taking the time to complete the CX/Digital Maturity Self-Assessment. You will be asked to rate your company's performance across a set of best practices associated with delivering a world-class customer experience using a 1-7 scale where "1" means you Strongly Disagree and "7" means you Strongly Agree. If you believe a practice is not applicable to your business, please select the N/A option on the far right. It will take approximately 10 minutes to complete the questionnaire.

Data from this survey will only be reported in aggregate and your individual responses will not be displayed. After answering the last question, you will be able to see the results immediately and will have the option to export the report to a PDF. If you have questions at any time about the survey or the procedures, you may contact us by sending an email to

This self-assessment has been designed to inspire your thinking around how the seven design strategies described, may create a more compelling experience for your customers. To learn about the enterprise version of CX/Digital Maturity Assessment and Management Report, please email us at at you convenience. Thank you very much for your interest.

Please begin the self-assessment now by clicking on the Start button below.
Powered by QuestionPro